Shipping policy

Dispatch from South Korea

In-stock orders normally dispatch within 3–5 business days after payment confirmation. NIKKE items state dispatch within 5 business days. Weekends and South Korean public holidays are excluded. Preparation time is separate from international transit time. PRE-ORDER processing times appear on each product page; the listed Riftbound pre-orders state 10–15 business days.

Destinations and address checks

We offer Standard shipping to the countries supported at checkout, excluding South Korea and Mexico. Some postal codes or remote areas within an available country cannot be served. A shipping rate at checkout does not guarantee carrier serviceability for every address; we check this after you order and before dispatch.

If we cannot deliver and cancel the entire order, we notify you and refund the full amount you paid, including shipping and any taxes collected by us, to your original payment method. No cancellation or payment-processing fee is deducted. Please contact koreakidstown@gmail.com before ordering if you are unsure about your address.

Shipping charges

Standard shipping charges depend on destination and order shipping weight and are displayed before payment. Our rates include the carrier temporary surcharges reflected in our current rate table. For supported EU destinations, the United Kingdom, Switzerland and Norway, the displayed shipping charge also includes a fixed handling surcharge equivalent to EUR 3 plus USD 1.50 per order. This is part of the shipping price, not proof that VAT, import duties or customs clearance are prepaid.

Cancellation and address corrections

Open your orders to request cancellation of unfulfilled items, or email us immediately with your order number. A request is reviewed and is not an automatic refund. If dispatch has started, we check whether it can still be stopped. For an accepted whole-order cancellation before dispatch, we refund the full amount paid. See our cancellation, returns and refunds policy for statutory rights and requests after dispatch. Please check your address carefully; corrections may not be possible after dispatch.

Delays, missing or damaged deliveries

If we cannot dispatch within the stated time, we contact you with an updated estimate and cancellation/refund options. Where your consent to a delay is required, we request it; otherwise we cancel and refund as required by law. We do not treat silence as unlimited consent to delay. Customs and local delivery conditions may affect transit times. Contact us if an order is missing, damaged or incorrect. We investigate with the carrier and arrange the remedy required by applicable law; handing a parcel to the carrier or a tracking scan does not remove your mandatory rights.

VAT, duties and customs

Any taxes we collect are identified at checkout. Depending on the destination and applicable rules, import VAT, duties and carrier clearance charges not collected at checkout may be requested by customs or the carrier. Where the law requires us to collect and remit tax, that obligation remains ours. A shipping surcharge is not a tax payment or an IOSS declaration. We do not promise duty-paid delivery unless expressly confirmed for your order. Contact us before purchasing if you need clarification. We declare goods accurately and do not understate their value or mark purchases as gifts.