Refund policy

Request a cancellation or return

Open your orders to request a cancellation or return. Sign in with the email associated with your order, choose the order and eligible items, and submit your request. If the option is unavailable, email koreakidstown@gmail.com with your order number and a clear statement of your request. A request is not an automatic refund. We review it and send you the outcome. This review does not restrict a valid statutory withdrawal.

Cancellation before dispatch

You may request cancellation of unfulfilled items until they are marked as fulfilled. Contact us immediately if dispatch processing has started so we can check whether shipment can still be stopped. For an accepted cancellation before dispatch, we refund the payment attributable to the canceled items. For a whole order canceled before dispatch, we refund the full amount paid, including shipping and any taxes collected by us. No cancellation or restocking fee applies. For partially shipped orders, cancellation and return requests are handled separately for each item. Mandatory rights remain available after dispatch.

If we cannot deliver your order

We check carrier serviceability after an order is placed. If we cannot deliver to your address and must cancel the entire order, we notify you and issue a full refund of the amount paid, including shipping and any taxes collected by us, to your original payment method. We do not deduct payment-processing fees from this refund.

Return requests under our store policy

Submit your request within 30 days after delivery of the last item in your order. If the last day is a weekend or public holiday, the request window extends to the next business day. Obtain return shipping instructions before sending an item back. Requests are reviewed under this policy; the request window does not mean every return is automatically accepted.

For voluntary returns, items must be unused, unopened and in their original packaging with all accessories. Except where required by applicable law, we do not accept returns solely for change of mind, incorrect selection or personal preference. Personal care items are not eligible unless defective or a legal return right applies. These conditions do not limit the statutory rights below.

EU and UK statutory withdrawal rights

Where EU or UK consumer withdrawal rights apply, you may notify us of your decision to withdraw without giving a reason within 14 days after you or your nominated recipient receives the goods, or the last item for an order delivered separately. You may also notify us before delivery. Use your account request, email us or send another unequivocal statement. Prior approval is not required to exercise this right.

Return the goods within 14 days after notifying us. You bear the direct return cost unless goods are defective or incorrect, we agreed to pay, or applicable law requires otherwise. Contact us for the correct return address. For a qualifying withdrawal, we reimburse the payments required by law, including the least expensive standard outbound delivery charge where applicable; extra costs of a premium delivery option need not be refunded. We reimburse within 14 days of your withdrawal notice, but may withhold reimbursement until we receive the goods or evidence of their return, whichever is earlier, where permitted by law. Refunds use the original payment method unless you expressly agree otherwise without additional fees.

You may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Opening a sealed trading-card product does not by itself waive every statutory right; lawful exceptions and reductions in value are assessed individually.

Defective, damaged, missing or incorrect goods

Contact us as soon as you discover a problem with your order number and photos where reasonably possible. We investigate and arrange the remedy required by applicable law. For confirmed defective or incorrectly supplied goods, we provide a prepaid return label or another seller-paid return arrangement when a return is needed. Packaging and unopened-item conditions do not remove these rights. A carrier tracking update alone does not remove your mandatory consumer rights.

Refund processing

We confirm the refund amount and send approved refunds to the original payment method. For voluntary returns, we inspect returned goods before deciding the refund and explain any lawful deduction. No fixed restocking fee is charged. Refund confirmation means we initiated the refund, not that your bank has credited it. PayPal and card-provider processing times vary and may take up to 30 days in some cases. Contact us if your refund is overdue. You do not have to accept store credit instead of a refund due to you.

Your legal rights

Nothing in this policy excludes mandatory cancellation, withdrawal, refund, guarantee or other consumer rights. Where local law gives stronger rights or different deadlines, those rules take precedence.

Return address and recipient details

For your return, we provide the return address, recipient details and shipping instructions privately by email or through the return process. Please obtain these details before posting your parcel so it reaches the correct recipient. This does not make prior approval a condition for exercising any statutory withdrawal right.

KOREAKIDSTOWN is operated by mizukikorea. For help, email koreakidstown@gmail.com with your order number.