How do I cancel an order?
Request a cancellation or return. Sign in with the email used for the order, select the order and unfulfilled items, and submit your request before fulfillment. If the option is unavailable, email koreakidstown@gmail.com with your order number immediately. We review each request; submitting it does not automatically cancel or refund the order. Mandatory withdrawal rights are not restricted by this review.
What if my address cannot be served?
We offer rates for supported countries, but some postal codes and remote areas cannot be served. We check carrier availability after you order. If we cancel your entire order because we cannot deliver, we notify you and refund the full amount paid, including shipping and taxes collected by us, to your original payment method. We do not deduct a cancellation or payment-processing fee.
When will I receive my refund?
We send confirmation after initiating your refund. The time for it to appear depends on PayPal and your card or bank; some refunds can take up to 30 days. Contact us if it is overdue. See our cancellation, return and refund policy for deadlines and statutory rights.
Do I need to sign in to buy?
Yes. You can browse before signing in, but must sign in before checkout. Google sign-in is available. Use the Account icon or the sign-in step at checkout.
How do I pay?
Select your product and option, add it to your cart, and check out. After signing in, enter your delivery address and review shipping and the total. Select PayPal and review the payment before confirming your purchase.
What currency are prices in?
Prices are in USD. “From” shows the lowest option price; the selected option price appears on the product page and in your cart. Your payment provider may apply currency conversion charges.
Where do you ship from?
Orders ship from South Korea. We do not deliver to South Korea or Mexico. Only supported countries have shipping options; local carrier restrictions are checked after ordering. If no shipping option is available, contact us before ordering.
When will my order ship?
In-stock orders normally dispatch within 3–5 business days. NIKKE items state within 5 business days. PRE-ORDER processing times appear on each product page, including 10–15 business days for the listed Riftbound pre-orders. Weekends and South Korean public holidays are excluded; international transit time is additional. If dispatch is delayed, we contact you with an updated estimate and cancellation/refund options.
Are VAT and import charges included?
Shipping and taxes collected by us are shown at checkout. Import VAT, duties and clearance charges may be payable separately where applicable. The fixed Europe shipping surcharge is not proof that these taxes or duties are prepaid. Our legal tax-collection duties remain ours. Read our shipping policy before paying.
What is the difference between a box and a carton?
A carton contains the number of boxes stated in the option or description. Compare contents, quantities and prices before ordering.
Which language are the cards in?
Check the language, set code and edition on each product page. Do not assume language from the character or brand name.
Can I choose the cards inside a sealed booster?
Sealed contents are randomized. Particular cards, characters and rarities are not guaranteed.
Can I order a sold-out item?
Items showing Sold out cannot be purchased until stock becomes available.
How do I request a return or report a problem?
Use your orders to request a return, or email us with your order number. Our store request window is 30 days after delivery of the last item, extended to the next business day if the last day is a weekend or holiday. Requests are reviewed under our policy. For damaged or incorrect items, provide photos where reasonably possible. Read the refund policy before returning goods. Mandatory consumer rights, including applicable EU/UK withdrawal rights, take precedence.